Supplier Assurance
We assess our Clients' suppliers' capabilities against specific criteria including contractual requirements. This is accomplished by:
Conducting Audits against international standards, international agreements and contracts.
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Defining Performance Criteria.
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Establishing mutually beneficial agreements / partnerships for performance enhancement, including measures for:
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cost.
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quality.
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service.
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lead time.
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Customer Assurance
We assess our Clients' compliance with contractual requirements and ensure their capability to meet current and potential customer / market needs. This can be accomplished by:
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Undertaking Customer surveys for our Clients' products and services .
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Benchmarking client competitors.
Conducting Mystery shopper surveys to establish the capability and responsiveness of our Clients' customer interface processes.
For further details complete our Enquiry Form or call George Buchan on 01292,671555
