Objectives:
A one-day course to enable Directors
/ Senior Staff to understand the Business Excellence Model and to apply techniques to
measure improvements in business results. Our methodology assists delegates define:
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The critical success factors on
which their organisations will build and gain competitive advantage.
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And identify non-value-added
activities.
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The key business processes that
must be implemented to assure quality services / products and stakeholder satisfaction.
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Performance criteria.
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A framework for benchmarking
and improvement.
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Outcomes:
At the end of the workshop delegates
will be able to:
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Understand the role of Quality
Systems, IIP and EMS in the Business Excellence Model.
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Apply the principles of TQM
using the EFQM Model.
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Identify value and non-value
added activities.
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Understand Business Processes
including interface processes with customers / suppliers / sub-contractors.
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Work in a Team to outline
critical success factors.
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Review existing controls and
measures and agree the basis for process monitoring.
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Apply the model and commence
Action Plans for improvement.
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