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Course Benefits

A Team of trained staff who can:

Apply the model to: Expected Benefit:
  • Identify critical success factors and methods of measurement:
Strategic Analysis
  • Define key processes & identify non-value added activities:
Enhance efficiency
  • Apply the principles of TQM & Continuous Improvement:
Improve customer focus

Content Summary:

  • Quality
  • EMS, QMS & IIP
  • Customer / Supplier chains
  • The Scoring Criteria
  • Business Excellence Model
  • Value Added Processes
  • Customer Needs / Expectations
  • Prevention of Error
  • Flow Charting
  • Business Process Analysis
  • Measurement & Improvement
  • Critical Success Factors

Need more information?

You can complete our enquiry form, or  or call 01292,671555.


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