A half-day practical workshop to enable Managers and Quality Professionals apply the new BS EN ISO 9001:2000 Quality Model. The workshop will assist delegates define:
-
key business processes.
-
process controls to be implemented to assure quality services / products and stakeholder satisfaction.
-
measurement and performance criteria.
Delegates will learn to apply the model and establish a framework for business improvement.
Outcomes:
At the end of the course delegates will be able to:
-
Understand the ISO 9001:2000 model and links to other models such as IIP, and the EFQM Excellence Model.
-
Understand Business Processes including interface processes with customers / suppliers / sub-contractors.
-
Review existing controls and measures and agree the basis for process monitoring.
-
Focus on business improvement.
Key Benefits:
Trained staff who can:
-
Identify business improvement opportunities
-
Develop an action plan to:
-
Re-align your existing system to meet the new standard.
-
Re-focus to a process based approach.
-
Commit to measurement and business improvement.
-
See our Enquiry
Form, or 
or call
Rachel on 01292,671555.
